FAQS
Do I need experience to try Reformer Pilates?
Not at all. Reformer Pilates is suitable for all levels, including complete beginners. Our instructors will guide you through each movement and offer modifications to suit your experience and ability.
What should I wear to class?
Wear comfortable, fitted activewear that allows you to move freely. Grip socks are required for safety, you can bring your own or purchase them at the studio.
How early should I arrive?
We recommend arriving 10 minutes before your first class so we can get you checked in, show you the equipment, and help you feel comfortable. For returning clients, please arrive at least 5 minutes before class starts.
What is your cancellation policy?
You can cancel a class up to 12 hours before the scheduled start time and receive your credit back. Cancellations made within 12 hours or no-shows will result in the loss of the class credit.
Late arrival policy
For safety reasons, late arrivals of 5 minutes or more will not be admitted, and the class credit will be forfeited.
I’m pregnant or injured — can I still attend?
Please contact us before booking if you are pregnant, recently injured, or managing a medical condition. We may require medical clearance and will advise whether a private or modified class is more suitable for you.
Is there an age requirement?
Clients must be 16 years or older. Clients under 18 require written parental or guardian consent.
What about personal belongings?
Please bring personal items at your own risk. Storage is available, but Zensoma Studio is not responsible for loss or damage.