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Privacy Policy

ZENSOMA STUDIO LIMITED

Effective Date: January 2026

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1. Who We Are

Zensoma Studio is the trading name of Zensoma Studio Limited 
Our website address is: www.zensomastudio.co.uk

We are committed to protecting your privacy and ensuring that your personal data is handled securely, lawfully, and transparently in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

 

2. What Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, date of birth, gender

  • Contact Data: Email address, phone number, postal address

  • Health Data: Information provided in waivers, PAR-Q forms, or health declarations

  • Transaction Data: Purchase history, bookings, memberships, and payment records

  • Technical Data: IP address, browser type, device information

  • Usage Data: Website activity, class attendance, preferences

  • Marketing Data: Communication and marketing preferences

  • Health data is treated as sensitive personal data and handled with additional care.

 

3. How We Collect Your Data

We collect personal data through the following methods:

  • Online registration and booking systems (e.g. Mindbody or similar platforms)

  • Waiver forms and health declarations completed at sign-up or point of sale

  • Website forms, cookies, and analytics tools

  • Email, phone, or written correspondence

  • In-person interactions at Zensoma Studio

 

4. How We Use Your Data

We use your personal data to:

  • Manage bookings, memberships, payments, and attendance

  • Communicate important studio updates, timetable changes, and promotions

  • Ensure client health, safety, and suitability for classes

  • Improve our services, offerings, and website experience

  • Comply with legal, regulatory, and insurance obligations

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5. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: For marketing communications and optional information

  • Contract: To provide services you have purchased or booked

  • Legal Obligation: For tax, health, safety, or regulatory compliance

  • Legitimate Interests: To operate, manage, and improve our business and ensure studio security

 

6. Cookies & Website Tracking

Our website uses cookies to enhance user experience and analyse website performance.

Cookies may store:

  • Login details

  • Preferences

  • Analytics and usage information

You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect website functionality.

 

7. Embedded Content & Third-Party Websites

Our website may include embedded content such as videos or social media links. These third-party websites may collect data independently.

Zensoma Studio is not responsible for the privacy practices or content of third-party websites.

 

8. Data Sharing

We do not sell or rent your personal data.

We may share your data with trusted third parties only where necessary, including:

  • Booking and scheduling platforms (e.g. Momence)

  • Payment processors

  • IT, website, and analytics providers

  • Legal or regulatory authorities where required by law

  • All third parties are required to process your data securely and lawfully.

 

9. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy:

  • Booking and membership records: up to 6 years

  • Health and waiver forms: as required by law or insurance

  • Marketing data: until you withdraw consent or opt out

 

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion of inaccurate data

  • Withdraw consent for marketing communications

  • Object to or restrict processing

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

To exercise any of these rights, please contact us at:
info@zensomastudio.co.uk 

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11. Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure. Access to personal data is limited to authorised personnel only.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication.

Our Terms & Conditions are available at: www.zensomastudio.co.uk/termsandconditions

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